Refund policy

01Bookings paid with minutes or a voucher

Where a booking is released — because it was cancelled, because a payment failed, or because it was refunded — whatever paid for it comes back in the form it was paid.

A booking paid with subscription minutes returns the minutes. A booking paid with a voucher restores the voucher. Neither returns money.

02Cancelling a subscription

Cancelling a subscription part-way through a month refunds nothing. The month is already paid for and its minutes have already been granted, so they remain yours until the period ends.

Unspent minutes expire at the end of the period they were granted for. They do not roll over.

03When a subscription payment fails

A failed renewal is retried up to three times over seven days. If none succeeds, the subscription expires rather than continuing unpaid.